Customer Story of the Month — Competition Terms
Smart Taxi Solutions ("STS", "we", "us") may run a monthly "Customer Story of the Month" feature. These terms explain how the feature works. By submitting a customer story you agree to these terms.
1. Eligibility
The feature is open to anyone who submits a genuine customer story through the Smart Taxi Solutions website. No purchase is necessary to enter. Employees and contractors of Smart Taxi Solutions are not eligible.
2. How to enter
Submit a customer story using the form on the Customer Stories page. Each approved submission that is entered into the competition counts as one entry. Multiple entries from the same person are not counted multiple times.
3. Entry is not conditional on positive feedback
The competition does not require a positive review. Honest feedback, neutral feedback, suggestions and improvement ideas are all eligible. Submitting a positive review does not increase your chances of winning, and submitting a critical or neutral review does not reduce them.
4. Closing date
The competition runs in monthly cycles. Entries submitted during a calendar month are considered for that month's feature. The winner is typically selected within the first two weeks of the following month.
5. Judging criteria
Where a winner is selected, the selection is based on the following criteria, judged by the Smart Taxi Solutions team:
- Usefulness of the experience shared to other drivers
- Clarity and honesty of the feedback
- Whether the story helps others understand the licensing process
- Suggestions or improvement ideas offered
Selection is subjective and at the reasonable discretion of the Smart Taxi Solutions team.
6. The prize
The winner may receive 50% off an eligible Smart Taxi Solutions package. The eligible package(s) will be specified at the time of winning. The prize is a discount only — it has no cash value, is non-transferable, and cannot be exchanged for cash. STS reserves the right to substitute an alternative prize of similar value.
7. Prize limitations
The discount applies to a single eligible package and cannot be combined with other offers. The discount must be used within the period stated when the winner is notified, after which it may lapse.
8. How the winner is contacted
Winners are contacted using the email address provided in their submission. If a winner cannot be contacted within 14 days, STS may select an alternative winner.
9. Publication permission
Winning stories may be published on the Smart Taxi Solutions website as the "Customer Story of the Month", using the display name provided. Publication only occurs where the submitter gave permission to publish in their submission. A submitter may withdraw publication permission at any time by contacting us.
10. Privacy
Your name and email address are private and are never published. Only your chosen display name, council (if provided), service used and feedback text may be published. See our Privacy Policy.
11. Disqualification
STS may disqualify entries that are fraudulent, plagiarised, abusive, offensive, contain personal data of third parties, or otherwise breach these terms or applicable law.
12. No guarantee of winning
There is no guarantee that any particular entry will win. STS is not obliged to select a winner in any month if, in its reasonable judgement, no suitable entry is received.
13. Changes and withdrawal
STS may suspend, change or withdraw the Customer Story of the Month feature at any time. Any changes will be published on this page.
14. Contact
Questions about this competition can be sent to us via the Contact page.